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frequently asked Questions
WHAT IS A COMPATIBLE CARTRIDGE?
The compatible cartridge has the characteristics of the original cartridge with the intention of being used on the same printers but is not manufactured by the printer brand.
Find all compatible ink cartridges on our site by filtering your search by the brand and model of your printer.
ARE COMPATIBLE CARTRIDGES RELIABLE? CAN THERE BE A RISK OF DAMAGE TO MY PRINTER?
Green cartridges guarantee compatibility between the cartridges and their printer.
The cartridge you received may not be the same shape as the original cartridge. Don't worry, the print will be identical to the original cartridge.
The use of recycled or compatible cartridges does not in any way affect the manufacturer's insurance of your printer according to Council Directive 93/13 EEC of April 5, 1993 and Law 1995 / 1996 of February 1, 1995
WHICH PRINTER BRANDS ACCEPT COMPATIBLE INK CARTRIDGES?
MY CARTRIDGES ARE NOT WORKING, WHAT SHOULD I DO? (THE CARTRIDGE IS NOT DETECTED?)
The very first step to take is to check that it is the correct ink cartridge reference. To do this, you can compare the reference of your new cartridge with that of the old one that you have just removed.
To help you better understand the problem you are having with the cartridges, check the elements corresponding to your case by answering these questions:
1- have you received the cartridges ordered (possible preparation error)?
2- have you removed the tab and/or the hard plastic that protects the chip?
3- have you cleaned the chips with a soft cloth and household alcohol to remove possible fingerprints?
4- have you cleaned the nozzles of your printer? (dried ink obstructs the proper flow of the new cartridge)
5- for toners, shake them lightly in order to decompact the powder contained inside
You may experience ink failure in the cartridge, white printouts, or other problems when using your printer.
For these different cases, we have provided you with some tips below to deal with them:
THE PRINTER MODEL IS NOT LISTED ON THE PRODUCT I RECEIVED, WHERE CAN I FIND IT?
In this case, you can check the printer model in the product data sheet information on our site. On Wednesday I will write to you if you have time for yourself but don't expect anything exceptional.
HOW TO CHOOSE INK CARTRIDGES FOR MY PRINTER?
To choose the right cartridges for your device, you must check the printer model.
To do this, you can search for the model of your printer on our site, which will tell you the reference number of the cartridges to use.
It also shows you the printing capacity of the cartridges according to your needs.
I DON'T KNOW IF THE CHOSEN CARTRIDGE MATCHES MY PRINTER.
Before validating your purchase, check that the cartridges are compatible with the model of your printer. To check the compatibility between the cartridges and the printer, you can directly search our site by indicating the model and brand. All cartridges compatible with the printer are indicated. If necessary, you can also contact us by email at ：https://info@cartoucheverte.com