FAQs
For any needs, please contact us directly
Frequently asked questions
HOW TO CREATE A CUSTOMER ACCOUNT ON CARTOUCHEVERTE.FR
The creation of the customer account is done when validating your purchase.
HOW DO I RECOVER MY PASSWORD ?
To recover your password, simply press “forgotten password” when logging in. Then insert the email address you used when creating your account and a temporary link will be sent to you to reset your password.
If you encounter other problems, do not hesitate to contact one of our advisors by email: CARTOUCHEVERTE.FR
I AM ALREADY A CUSTOMER, I CAN’T LOG IN, WHAT SHOULD I DO?
If you have trouble logging into your customer area, try resetting your password.
If the problem still persists, contact customer service by email info@cartoucheverte.com will provide you with the necessary assistance.
HOW TO MODIFY MY ACCOUNT DATA ON CARTOUCHEVERTE.FR (EMAIL, POSTAL ADDRESS, PASSWORD)
Go to your Customer Area > Settings and choose the data you wish to modify in the “Personal information” section; “Addresses” or “Bank cards”